HOW DO I SEARCH FOR A SPECIFIC PRODUCT?
Enter the key words of the products you’re looking for in the search bar and the related items will be displayed. You can also use our search filters to narrow down your search and find things more easily.
HOW DO I KNOW IF A PRODUCT IS IN STOCK?
All items displayed in the online store are usually in stock.The availability is only subject to size and colour. However, if the items are left in the shopping cart for too long, they may be bought by another customer. If a certain item has a Request price option then our team will revert back to you on the availability and price of the item requested at the earliest.
If you would like to inquire about the availability of a particular design that is not displayed in the online store then you can write to us at firstname.lastname@example.org and our team will revert back to you at the earliest.
WHICH SIZE SHOULD I CHOOSE?
Take a quick look at our size chart here and select the size that is closest to your body measurements.
CAN I COMBINE DIFFERENT STYLES OF DRESSES INTO ONE DRESS?
Yes, you surely can. It would be helpful if you read more about Made to Measure. (Link to Made to Measure). Our Made to Measure service is designed to ensure your outfit is made as per your preference and liking.
We offer a complete comprehensive approach in our made to measure services. Based on your requirements we can also help you create the perfect synergy between your outfit and accessories such as your jewellery, bag etc to create a look which compliments you perfectly.
IS THERE A MINIMUM ORDER VALUE FOR MADE TO MEASURE?
Yes, the order must be of at least $1500 for outfits that need to be customised.
CAN YOU GUARANTEE THE PRODUCTS YOU SELL ARE AUTHENTIC?
This is the official and direct operated online distributor for Neeta Lulla. We unconditionally guarantee that every item we sell is 100% authentic.
DO YOU HAVE SEASONAL SALES?
Yes, Neeta Lulla does have occasional seasonal sales and offers. For timely notification of these sales, register with us (hyperlink)and we will keep you posted.
HOW CAN I GET A SWATCH / COLOUR SAMPLE?
Swatches and colour samples will only be available for made to measure clients.This is only possible after an advance or full payment is made.
WHAT IS THE MINIMUM AMOUNT THAT A GIFT CARD CAN CARRY?
You could start from a minimum of $250 on your gift card.
IS IT NECESSARY TO REDEEM THE GIFT CARD AT THE ONLINE STORE?
Not at all, other than the online store you can redeem it at any Neeta Lulla flagship stores across the world. In case you want to shop at any other outlet that stocks our products, just inform us a few days in advance before your purchase and we’ll set it up.
WHAT IS THE VALIDITY PERIOD FOR A GIFT CARD?
Neeta Lulla gift cards are valid for a period of 2 years from the date of purchase, the recipient of the gift card will be informed via an email containing it.
HOW CAN I CREATE MY ACCOUaNT?
You can create your account by clicking on the sign up button on the online store and filling in your details.
IS IT FREE TO SET UP AN ACCOUNT?
Yes, creating your account with us is absolutely free.
DO I NEED TO SET-UP AN ACCOUNT TO PLACE AN ORDER?
We would suggest you create your account to benefit from our many features, or you can continue shopping as a guest user as well. You must create an account to use services like Made to Measure which offer you benefits of logging in your preferences and precise body measurements so that your outfit is made as per your liking and provides convenience for your future shopping experiences. Also, creating an account has benefits like subscribing to our mailing list to be notified on sales and offers and it also helps to manage your cart and personal details.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Neeta Lulla places top most priority on the information you give us. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
WHAT PAYMENT METHODS DO YOU OFFER?
Neeta Lulla accepts the following forms of credit card and debit card payments – Visa, MasterCard, Diners, American Express, JCB, ITZ. For security purposes kindly fax us a copy of your credit card / debit card from which the payment has been made. Based on your convenience, we could also allow you to do an online bank transfer with any of our preferred banking partners the details for the same can be requested on email@example.com
IS IT SAFE TO USE MY CREDIT CARD ONLINE?
You should read about it on our Payment Security Page.
HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?
We usually start processing your order within 24 hours of payment being processed. Once you place an order with us we also send a confirmation email regarding the same. This does not always mean that your order has been accepted. We may require additional verification or information before accepting any order. If additional information is necessary, we will contact at the email /contact number provided on your order.
CAN I CHANGE MY ORDER ONCE IT HAS BEEN CONFIRMED?
To change your order once it has been confirmed, you must notify us within 24 hours, after which the change may be made at the discretion of Neeta Lulla.
WHAT IF THE ORDER PLACED BY ME IS OUT OF STOCK?
In this event, Neeta Lulla will place your order on backorder and notify you via email within 48 hours regarding the status of your order as well as the time frame for us to process the same. If you wish to cancel your order while on backorder status we will issue you a credit note immediately.
CAN I PLACE AN ORDER BY E-MAIL?
Yes, orders may be placed by email. You can write to us on firstname.lastname@example.org to place your orders. In this case, payment can be made via online bank transfer.
CAN AN ORDER PLACED BY ME BE REFUSED BY NEETA LULLA?
Neeta Lulla shall have the right to refuse or cancel any order/s whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Neeta Lulla shall immediately issue a credit to your credit card account to the amount of your original charge.
WHAT ABOUT ADDITIONAL CHARGES SUCH AS TAXES, DUTIES, TARIFFS PAYABLE ON MY ORDER?
Neeta Lulla is not responsible for any additional charges such as taxes, duties, tariffs, or any other fees that may apply to international orders. To find out which if any of these may apply, please contact your local government.
HOW SOON CAN I GET MY ORDER AND HOW MUCH DOES IT COST?
Your order will take a minimum of 20 days for production in case of Made to Measure orders, and 7 days incase of ready to wear orders. We will update you with the tracking details within 48 hours of the item/s being dispatched. Deliveries will take place between 9.00 am and 6.00 pm unless otherwise specified. Free shipping is offered to only customers in India*. For customers outside India, international shipping charges as well as duties and taxes as applicable are payable by the customer.
*Handling or convenience charges may apply.
WHAT IF I HAVE MADE A MISTAKE IN STATING MY CONTACT AND SHIPPING INFORMATION?
Please review all your contact and shipping information before you place an order. Neeta Lulla is not responsible if the information given to us is incorrect and leads to wrongful delivery.
WHICH COUNTRIES DO YOU SHIP TO?
Our creations are shipped to over 200 countries across all continents worldwide, using the best possible shipping options. In case, you are concerned that most shipment carriers don’t deliver to your location, please contact us and we will find a way out.
DO YOU SHIP TO A P.O. BOX?
No, we do not ship to P.O. boxes as the value of the products is too much to risk without guarantee of a recipient.
CAN I CHANGE MY ORDER AFTER I HAVE PLACED THE ORDER?
The order can only be changed within 24 hours of placing the order. After which we start the production or shipping process by which point it will not be possible.
CAN I CANCEL MY ORDER?
Orders can be cancelled only before you receive an email confirming your order. The confirmation email signifies that we have started on the production or shipping of the product by which point cancellation would not be possible.
HOW CAN I RETURN / EXCHANGE AN ORDER?
Orders can be returned only in the case of damaged goods, wrong orders or order cancellations. Neeta Lulla will not incur shipping or insurance charges on merchandise for which the order has been cancelled. All items must be unused, unworn, unwashed and undamaged by you. The merchandise is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the merchandise to us is your responsibility. Neeta Lulla reserves the right to refuse return or exchange in case of missing packaging. Return or exchange is not possible for made to measure garments.
IS IT POSSIBLE TO RETURN A PRODUCT BOUGHT FROM THE ONLINE STORE TO THE BOUTIQUE?
Yes, provided items must be unused, unworn, unwashed and undamaged by you. These items should be returned to a flagship store within 7 working days.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR FAULTY PRODUCT?
We closely inspect every piece of merchandise that leaves our store. If you feel your merchandise is damaged, you must let us know within 7 working days of receipt. A full account credit will be applicable for damaged products. Items cannot be returned on grounds of colour, choice of handwork or weaving defects in handwoven fabrics.
HOW LONG DO I HAVE TO RETURN A PRODUCT?
You must notify Neeta Lulla of the return of the product within 7 days of the receipt. Neeta Lulla will not incur shipping or insurance charges for the return of a product.
HOW DO I KNOW THAT YOU RECEIVED MY RETURNED SHIPMENT?
As soon as we receive the returned shipment, you will be notified via email, following which we will send you a credit note for the same.
WHEN WILL I GET MY MONEY BACK?
All returns are by way of credit notes only.